Join the CXCentral newsletter and you can access all of our premium content for free and get instant quiz results, discounts to events and more!

Click here to subscribe and instantly unlock all our content.

Call Centre Outsourcing

If you'd like to learn more about call centre outsourcing we've got a range of guides, white papers and case studies that you can download.
  • If you'd like to find a list of call centre outsourcers you can find them all in our Business Directory where you can sort by country, skills and more.
  • If you are ready to engage a call centre outsourcer you can also try our free CX Connect Service where we will provide you with a shortlist of recommended suppliers that can meet your requirements saving you time, money and stress!

Available downloads:

  • 2019 Call Centre Outsourcing Cost Guide

    Call Centre Outsourcing Cost Guide

    Get some insight into the indicative prices charged by call centre outsourcers in each country as well as some useful information on the different types of commercial models, additional costs you may incur and more.

    Learn More & Download
  • Call Centre Outsourcing Guide to Egypt

    Call Centre Outsourcing Guide to Egypt

    Egypt offers an exciting new alternative for Australian business looking for an offshore solution with costs comparable to the Philippines, a highly-educated workforce and a large English speaking population. Download the guide to learn more.

    Learn More & Download
  • 2019 Complete Guide to Call Centre Outsourcing

    Complete Guide to Call Centre Outsourcing in Australia

    Our Complete Guide to Call Centre Outsourcing in Australia will provide you with all the information you need to consider when outsourcing some or all of your call centre functions.

    Learn More & Download
  • Convergys Outcome Based Contracts

    Outcome Based Contracts

    This in-depth white paper provides guidance in what to expect when you decide to move to outcome-based contracts, preparing you for areas of thought and discussion both internally and with your outsourcing partner.

    Learn More & Download