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CX Central members can download a range of free whitepapers, guides, calculators and more below.

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We’ve also got an online shop with a range of cost-effective tools, guides and more to help with contact centres and customer experience management.

Call Centre Outsourcing

If you'd like to learn more about call centre outsourcing we've got a range of guides, white papers and case studies that you can download. If you'd like to find a list of call centre outsourcers you can find them all in the free CX Directory where you can filter by country, expertise and more.

Available downloads:

  • 2019 Call Centre Outsourcing Cost Guide

    Call Centre Outsourcing Cost Guide

    Learn more about the true costs of call centre outsourcing

    Get some insight into the indicative prices charged by call centre outsourcers in each country as well as some useful information on the different types of commercial models, additional costs you may incur and more.

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  • Call Centre Outsourcing Guide to Egypt

    Call Centre Outsourcing Guide to Egypt

    Learn more about outsourcing your call centre to Egypt

    Egypt offers an exciting new alternative for Australian business looking for an offshore solution with costs comparable to the Philippines, a highly-educated workforce and a large English speaking population. Download the guide to learn more.

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  • 2019 Complete Guide to Call Centre Outsourcing

    Complete Guide to Call Centre Outsourcing in Australia

    The bible on outsourcing your call centre in Australia!

    Our Complete Guide to Call Centre Outsourcing in Australia will provide you with all the information you need to consider when outsourcing some or all of your call centre functions.

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  • Convergys Outcome Based Contracts

    Outcome Based Contracts

    Learn more about outcome-based contracts

    This in-depth white paper provides guidance in what to expect when you decide to move to outcome-based contracts, preparing you for areas of thought and discussion both internally and with your outsourcing partner.

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