Join the CXCentral newsletter and you can access all of our premium content for free and get instant quiz results, discounts to events and more!

Click here to subscribe and instantly unlock all our content.

  • Capturing the spoken word - using Big Data to improve the CX

    Capturing the spoken word - using Big Data to improve the CX

    Learn how to unlock the power of the spoken word in your call centre through speech analytics technology. A critical Big Data resource in improving the customer experience.

    Learn More & Download
  • Decision Makers Guide to Enterprise Intelligence Assistants

    Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

    Learn More & Download
  • Nuance VocalPassword full cover

    Nuance VocalPassword

    Learn more about Voice Biometrics with this great White Paper from Nuance focussing on their VocalPassword product.

    Learn More & Download
  • Pros and Cons of Cloud Contact Centre

    Pros and Cons of Cloud Contact Centres

    Learn the different types of cloud contact centres and some cost comparisons in this short 7-page Whitepaper on the Pros and Cons of Cloud Contact Centres.

    Learn More & Download
  • State of the Telephony Market

    The rapid acceleration of technological change has opened up vast opportunity, and businesses have been forced to respond in increasingly agile ways, in order to survive and thrive.

    For our 2018 white paper, we’re digging further into these commercial imperatives and examining what the changing environment may mean for telephony.

    We’ll look at societal shifts from the global down to the individual – and find out why that personal touch is becoming more essential than ever before.

    Learn More & Download
  • The Top 10 Chatbots For Enterprise Customer Service

    The Top 10 Chatbots For Enterprise Customer Service

    A white paper that explores the benefits of chatbots and the top vendors across the globe.

    Learn More & Download