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CX TechnologyThere is no question that Customer Experience (CX for short) is becoming the key differentiator for businesses trying to gain an edge on their competitors.More than ever, technology is becoming a key enabler to delivering a great customer experience and the downloads available on this page highlight some of the various options available to businesses today.Simply download the free whitepapers and guides on CX Technology below:
Decision Makers Guide to Enterprise Intelligence Assistants
Learn more about Intelligent Bots
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.Learn More & Download
Pros and Cons of Cloud Contact Centres
Learn more about Cloud Contact Centre Technology
Learn the different types of cloud contact centres and some cost comparisons in this short 7-page White-paper on the Pros and Cons of Cloud Contact Centres.Learn More & Download
State of the Telephony MarketLearn More & Download
Great insight into how telephony is changing - fast!
The rapid acceleration of technological change has opened up vast opportunity, and businesses have been forced to respond in increasingly agile ways, in order to survive and thrive.
For our 2018 white paper, we’re digging further into these commercial imperatives and examining what the changing environment may mean for telephony.
We’ll look at societal shifts from the global down to the individual – and find out why that personal touch is becoming more essential than ever before.