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  • Customer Retention Calculator Excel download

    Customer Retention Calculator

    Quickly calculate your Customer Retention Rate (CRR) using this free excel calculator.

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  • Erlang C Call Centre Calculator

    Erlang C Call Centre Calculator

    One of the fundamental objectives of contact centre management is to ensure there are just the right amount of staff to meet the call demand. Our free Erlang C Calculator enables you to easily model a range of different scenarios to work out what's the right mix for your business.

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  • Phonetic Alphabet Download

    Download our Phonetic Alphabet that prints on one A4 piece of paper in three different sizes so you can easily attach one to your desk, phone, screen etc.

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