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CX Central members can download a range of free whitepapers, guides, calculators and more below.
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We’ve also got an online shop with a range of cost-effective tools, guides and more to help with contact centres and customer experience management.
Contact Centre & Customer Experience ToolsWe've got a number of free tools you can download to help you improve your contact centre and customer experience knowledge. From Erlang C Calculators, Customer Retention Calculators and a Phonetic Alphabet, the tools are designed to make it easier for you to deliver an efficient and effective operation.
Free Erlang C Call Centre Calculator
Free Erlang C Calculator
One of the fundamental objectives of contact centre management is to ensure there are just the right amount of staff to meet the call demand. Our free Erlang C Calculator enables you to easily model a range of different scenarios to work out what's the right mix for your business.Learn More & Download
Phonetic Alphabet Download
Download our Phonetic Alphabet that prints on one A4 piece of paper in three different sizes so you can easily attach one to your desk, phone, screen etc.Learn More & Download
Return on Investment (ROI) Calculator
One of the most common tools used in determining the value of an investment in a business. Download the calculator in Microsoft Excel.Learn More & Download