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Complete Guide to Call Centre Outsourcing in Australia

Our Call Centre Outsourcing Guide is your complete guide to call centre outsourcing!

Containing everything you need to know if you are considering to outsource some or all of your call centre.

Key chapters include:

  • What can be outsourced
  • Country selection
  • Location consideration
  • Facilities
  • Commercial Models
  • Contracts and Invoices
  • KPIs
  • Reporting
  • Recruitment
  • Staff Management
  • Training and Coaching
  • Quality Assurance
  • Technology
  • Business Continuity
  • Relationship Management
  • Asking the tough questions
  • Next steps

Written by Justin Tippett, a contact centre industry veteran with decades of experience in call centre outsourcing, the Complete Guide to Call Centre Outsourcing contains all the key elements you need to consider when decided to outsource some or all of your call centre functions.