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Filesize 2 MB
Version 1
Date added August 21, 2019
Category CX Technology

Pros and Cons of Cloud Contact Centres

You’ve probably heard a lot about Cloud Contact Centres but trying to understand exactly what that means, and if it’s good for your business can be complicated to get your head around.

This Whitepaper produced by Enghouse Interactive helps clear the confusion as well as providing some insight into the why, when and how cloud contact centre technology might be right for you.

If you’d like to learn more, Enghouse Interactive also produced a great webinar that you can watch which provides some further insight along with some great diagrams, commercial modelling etc.

View the webinar (Note: you will have to provide your contact details to watch the webinar)

If you’d like to find suppliers of Cloud Contact Centre technology for Australian businesses you’ll find a list of suppliers on the free CX Directory >>>