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  • 2019 Complete Guide to Call Centre Outsourcing

    Complete Guide to Call Centre Outsourcing in Australia

    Our Complete Guide to Call Centre Outsourcing in Australia will provide you with all the information you need to consider when outsourcing some or all of your call centre functions.

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  • Erlang C Call Centre Calculator

    Erlang C Call Centre Calculator

    One of the fundamental objectives of contact centre management is to ensure there are just the right amount of staff to meet the call demand. Our free Erlang C Calculator enables you to easily model a range of different scenarios to work out what's the right mix for your business.

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  • Phonetic Alphabet Download

    Download our Phonetic Alphabet that prints on A4 paper in three different sizes so you can easily attach one to your desk, phone, screen etc.

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