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July 31, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. CX Skills

CX Skills

We are the team behind the popular CX Central website and the Call Centre Legends Facebook page and for over 8 years we’ve been providing solutions to the call centre and customer experience industry in Australia.

We also run a thriving consulting business and we are acutely aware that there is a lack of quality training options in Australia that are specialised just for contact centres – courses delivered by real industry experts rather than academics.

So we launched CX SKills to resolve it. We don’t run endless courses trying to meet minimum course numbers, in fact, we only run a limited number of high-quality courses throughout the year with quality over quantity our guiding principle!

Today

Quality Assurance for Contact Centres (August 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Introduction to CX (August 2021)

$797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn more about Customer Experience (CX) in this Introduction to CX August 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

7 considerations for CX leaders when launching a new digital service

$20
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn 7 key actions for successful service introductions when introducing self-service supported by AI and RPA.

Customer Experience Management Fundamentals (September 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Managing Difficult Customers (September 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers September 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Live Chat Customer Service (October 2021)

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure live chat enquiries are handled with finesse.

Contact Centre Management Fundamentals (October 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in October 2021 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Managing Difficult Customers (November 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Customer Service Emails (November 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Like to add your upcoming event and get more attendees? Click here to learn more

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