The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
The 2 x 4-hour workshop is designed to empower participants with fundamental contact centre management skills applicable to any sized contact centre. This is live, online course (Zoom) delivered by local expert Justin Tippett.
The Managing Difficult Customers November 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.
The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.
Learn how to implement (or optimise) a Quality Assurance Program in a contact centre - designed to drive quality and compliance improvements of any sized contact centre.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers January 2022 course is delivered live and online by global CX-Expert Daniel Ord.
In the February 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
The February 2022 Live Chat Customer Service training course is designed for frontline agents to improve their live chat, SMS chat or Text chat conversations with customers.
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in March 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers March 2022 course is delivered live and online by global CX-Expert Daniel Ord.
In the May 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers May 2022 course is delivered live and online by global CX-Expert Daniel Ord.
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