CX Industry Events Calendar

In the April 2021 CX Management Fundamentals training course you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Learn how to improve the Employee Experience (EX) in our How to Lead and Manage Call Centre Employees May 2021 online course delivered by Daniel Ord.

Super-charge your leadership performance on the online Leadership Fundamentals Course commencing in May 2021. The course is delivered online across 12 bite-sized 2-hour sessions by Leadership Coach and Facilitator Saul Wajntraub.

Learn best-practice skills on how to deliver feedback and coach for improvement in a contact centre environment and gain the confidence to tackle any situation. You'll learn directly from global contact centre expert in this live, online course delivered over 2 x 4 hours sessions.

In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

The Managing Difficult Customers July 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

The July 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.