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October 21, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

  1. Events
  2. CX Skills

CX Skills

We are the team behind the popular CX Central website and the Call Centre Legends Facebook page and for over 8 years we’ve been providing solutions to the call centre and customer experience industry in Australia.

We also run a thriving consulting business and we are acutely aware that there is a lack of quality training options in Australia that are specialised just for contact centres – courses delivered by real industry experts rather than academics.

So we launched CX SKills to resolve it. We don’t run endless courses trying to meet minimum course numbers, in fact, we only run a limited number of high-quality courses throughout the year with quality over quantity our guiding principle!

Today

Live Chat Customer Service – October 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

Customer Service ‘Excellence’ – October 2020

$697
Delivered online
Event Organiser:
CX Skills
Zoom

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. The course is facilitated by global contact centre expert Daniel Ord over 4 x 4-hour sessions via ZOOM.

Customer Service ‘Essentials’ – Nov 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The November 2020 Customer Service Essentials training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast! Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Customer Service ‘Professionals’ – November 2020

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The November 2020 Customer Service 'Professional' Training course is designed to provide students with advanced customer service skills to deliver superior phone experiences day after day, call after call. Designed locally here in Australia by industry experts and delivered over 6 x 2-hour modules via Zoom, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Managing Difficult Customers – November 2020

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2020 course is delivered by global CX-Expert Daniel Ord teaching frontline agents how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

Customer Service ‘Essentials’ – Dec 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The December 2020 Customer Service Essentials training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast! Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Customer Experience Management Fundamentals – Dec 2020

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In our December 2020 CX Management Fundamentals training course, you'll receive 16 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4-hour live Zoom sessions, you'll the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Customer Service Emails – Dec 2020

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Contact Centre Management Fundamentals – Jan 2021

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

This comprehensive January 2021 Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies to improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord in one of his most popular courses.

Customer Experience Management Fundamentals – Feb 2021

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In our February 2021 CX Management Fundamentals training course, you'll receive 16 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4-hour live Zoom sessions, you'll the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Customer Service Emails – Feb 2021

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The February 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central Weploy gold sponsors logo