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15 Essential Habits of Successful Team Leaders
Join Marc Carriere as he shares the 15 Essential Habits of Team Leaders in this free workshop. Being a great Team Leader is certainly not an accident and in this workshop, Marc will walk you through the habits that are consistent amongst the top-performing Team Leaders.
Over the past 34 years, Marc has provided call centre consulting and training services to a wide variety of B2C companies in Australia, Canada, Fiji, México, The Bahamas, United Kingdom and the United States of America.
With his worldwide experience managing call centre teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Centre Managers and Team Leaders, and having owned a call centre himself, Marc is well aware of the difficulties call centres face in consistently meeting their targets and KPIs.
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