2018 Public Sector Contact Centre Series Brisbane

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2018 Public Sector Contact Centre Series Brisbane

June 19 @ 8:30 am - 1:00 pm

$495
Public Sector Network Contact Centre Series 2018

2018 Public Sector Contact Centre Series Brisbane

Digitalisation and growing customer expectations are pressuring the public sector to improve their contact centre service delivery.

The Public Sector Contact Centre Series 2018 will identify opportunities and collaborate across government for greater efficiencies. Here we will discuss how to:

  • Learn how to deliver a digitally and customer focused culture change in the contact centre
  • Understand how to create a customer first culture by up-skilling and empowering employees
  • Achieve higher customer satisfaction rates by implementing automation and new technology
  • Create a multi-channel operating environment across the organisation
  • Discuss key challenges and opportunities of public sector contact centres
  • Gain insights into best practice contact centre transformation strategies

 

SPECIAL REGISTRATION OFFER: Quote CXC50 for 50% off your ticket for CX Central members when you register – Government ONLY!
Just call +61 2 9008 7676 or email info@publicsectornetwork.com.au and quote CXC50 to get the discount. 

Brisbane – Tuesday 19th June

Speakers:

  • Michael Berndt, Chief Customer Experience Officer, eHealth, Department of Health
  • Kimberley Wilson, Customer Experience Manager, Brisbane City Council
  • Kilian Boushel, Operations Manager, Customer Contact, Smart Service Queensland
  • Kirrilly Rowan, Manager Customer Service, Toowoomba Regional Council
  • Nicole Mattson, Contact Manager – Policelink, Community Contact Command, Queensland Police Service
  • John McDiarmid, General Manager, Customer and Business Services, Department of Agriculture and Fisheries
  • Peter Greet, Customer Support and Governance Manager, Western Downs Regional Council
  • Jody McLaren, Customer Support Manager, WorkCover Queensland

Public Sector call centre conference 2018

Details

Date:
June 19
Time:
8:30 am - 1:00 pm
Cost:
$495
Event Category:
Website:
https://goo.gl/xubqqV

Other

Suitable for:
2IC/Team Leaders, Managers, Executives
Start Time
Morning
Duration
4-6 Hours

Venue

Cliftons Brisbane
Level 3, 288 Edward Street
Brisbane, Queensland 4000 Australia
+ Google Map
Phone:
(07) 3231 0999

Organiser

Public Sector Network
Phone:
+612 9008 7676
Website:
https://events.publicsectornetwork.com.au/

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