2018 Public Sector Contact Centre Series Canberra

Loading Events

« All Events

  • Sorry, this event has now finished. Click here to search for the latest events.

2018 Public Sector Contact Centre Series Canberra

June 14, 2018 @ 8:30 am - 1:00 pm

Public Sector Network Contact Centre Series 2018

2018 Public Sector Contact Centre Series Canberra

Digitalisation and growing customer expectations are pressuring the public sector to improve their contact centre service delivery.

The Public Sector Contact Centre Series 2018 will identify opportunities and collaborate across government for greater efficiencies. Here we will discuss how to:

  • Learn how to deliver a digitally and customer focused culture change in the contact centre
  • Understand how to create a customer first culture by up-skilling and empowering employees
  • Achieve higher customer satisfaction rates by implementing automation and new technology
  • Create a multi-channel operating environment across the organisation
  • Discuss key challenges and opportunities of public sector contact centres
  • Gain insights into best practice contact centre transformation strategies


SPECIAL REGISTRATION OFFER: Quote CXC50 for 50% off your ticket for CX Central members when you register – Government ONLY!
Just call +61 2 9008 7676 or email info@publicsectornetwork.com.au and quote CXC50 to get the discount. 

Canberra – Thursday 14th June


  • Ole Nielsen, Deputy Chief Digital Officer and Director of Digital Transformation, Chief Minister, Treasury and Economic Development Directorate, ACT Government
  • Vern Gallagher, Head, Communication and Client Relation, Defence Housing Australia
  • Matt Clarke, National Manager, Channel Operations, Department of Human Services
  • Monica Waters, Director – Customer Access Management (1800DEFENCE), Service Delivery Division, Department of Defence
  • Amanda Rice, Director, Service Delivery, Client Services, Australian Financial Security Authority
  • Josh Burns, Assistant Director, Digital Engagement, Business Improvement & Support Centre, IP Australia

Public Sector call centre conference 2018


June 14, 2018
8:30 am - 1:00 pm
Event Category:


Suitable for:
2IC/Team Leaders, Managers, Executives
Start Time
4-6 Hours


Cliftons Canberra
Level 2, 10 Moore Street
Canberra,Australian Capital Territory2601Australia
+ Google Map
(02) 6122 0999


Public Sector Network
+612 9008 7676

Want more people at your event?

Click here to add your event to the Calendar