April 14, 2021
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Auscontact Association industry event

2021 Auscontact Excellence Awards Launch (Feb 2021)

Feb 02, 2021 1:00 pm - 2:30 pm

2021 Auscontact Excellence Awards Launch 

2020 was the Year of the Individual for the Auscontact Excellence Awards program in recognition of the challenges we faced (and continue to face) throughout the COVID-19 pandemic.

For 2021, as we somewhat settle into our new operating rhythms we’re retaining the Hero Award from 2020 and bringing back the organisation categories of Customer, Change Innovation & Improvements, and Operations (Performance, People Capability or Workforce Optimisation); PLUS a new category for Service Calls.

Give your teams the recognition they deserve by measuring and benchmarking the impact they’re having on your customer experience!

To find out more attend the 2021 launch event on Tuesday 2 February at 1pm AEDT / 12:30pm ACDT / 12pm AEST / 10am AWST for 90 minutes and hear from:

  • The 2020 judging panel,
  • 2020 national winners and
  • Our new assessment partner Grist about the Service Calls award category.


There will be a full Q&A at the end of the session.

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Event Fast Facts

Event Details:

February 2
1:00 pm - 2:30 pm
Events Category:
View Website →
Target Audience:
Frontline Agents, Emerging/Future Leaders, Team Leaders, Contact Centre Managers, General Management, Executives, WFM/WFO, Learning & Development, Quality Assurance
Total DURATION of the Event:
1.5 Hours
Total number of SESSIONS:
LENGTH of each session:
1.5 hours

Venue for the Event


Event Organiser

1800 025 727

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