2nd Contact Centre Summit

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2nd Contact Centre Summit

October 23 @ 8:30 am - October 25 @ 4:00 pm

$1799
Discover all the Akolade call centre, CX and digital conferences on the CX Central Events Calendar

2nd Contact Centre Summit

The 2nd Contact Centre Summit will feature leading national and international case studies from across industries with proven techniques to recruit, engage and retain an efficient, customer-centric workforce. This summit also provides attendees with strategies to integrate and leverage the latest customer contact technologies whilst using consumer data to inform service strategies.

Benefits of attending:

– Leverage customer intelligence for a superior service experience
– Uncover the emerging role of AI and automation in ensuring high customer satisfaction
– Provide a seamless omnichannel experience to engage customers through their preferred platform
– Recruit, retain, engage a dynamic workforce to drive organisational growth
– Employ consumer data to inform service delivery and provide personalised solutions

Who will be there:

This event has been designed for professionals involved in:

– Contact Centre Management
– Customer Service
– Customer Engagement
– Workforce Optimisations
– Contact Centre Operations

View the event website to view the full agenda, 25+ speakers and topics.

Pricing

Government rates – Conference only
AUD $ 1,799.00 before Friday, July 27, 2018

Corporate rates – Conference only
AUD $ 1,899.00 before Friday, July 27, 2018

Special Offer for CX Central members

CX Central members save an extra 20%! Not a member yet? Join up now for free – it only takes a few seconds!

Akolade 2nd Contact Centre Summit being held in Melbourne October 2018

Details

Start:
October 23 @ 8:30 am
End:
October 25 @ 4:00 pm
Cost:
$1799
Event Category:
Website:
http://bit.ly/APXCXCREG

Other

Suitable for:
2IC/Team Leaders, Managers, Executives, Workforce Optimisation roles, Quality Assurance Roles, IT/Technology roles
Start Time
Morning

Venue

Pullman Melbourne on the Park
192 Wellington Parade
Melbourne, Victoria 3000 Australia
+ Google Map
Phone:
+61 3 9419 20000
Website:
http://www.pullmanonthepark.com.au/

Organiser

Akolade
Phone:
+61 9247 6000
Email:
info@akolade.com.au
Website:
https://akolade.com.au/

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