The 2nd Contact Centre Summit will feature leading national and international case studies from across industries with proven techniques to recruit, engage and retain an efficient, customer-centric workforce. This summit also provides attendees with strategies to integrate and leverage the latest customer contact technologies whilst using consumer data to inform service strategies.
Benefits of attending:
– Leverage customer intelligence for a superior service experience
– Uncover the emerging role of AI and automation in ensuring high customer satisfaction
– Provide a seamless omnichannel experience to engage customers through their preferred platform
– Recruit, retain, engage a dynamic workforce to drive organisational growth
– Employ consumer data to inform service delivery and provide personalised solutions
Who will be there:
This event has been designed for professionals involved in:
– Contact Centre Management
– Customer Service
– Customer Engagement
– Workforce Optimisations
– Contact Centre Operations
View the event website to view the full agenda, 25+ speakers and topics.
Government rates – Conference only
AUD $ 1,799.00 before Friday, July 27, 2018
Corporate rates – Conference only
AUD $ 1,899.00 before Friday, July 27, 2018
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