5 critical steps to consider for managing change
Change is every day and poignantly so for a contact centre. Change not managed well has a significant impact on the team and the customer.
Whether we are changing rosters, implementing new technology or introducing new services; there are 5 fundamentals you should follow for successful implementation.
Below the surface of communication channels and tools lies an ecosystem of interactions and processes that underpin successful service delivery.
Find out what 5 factors will lead to successful service delivery.
Free for Auscontact members, $20 for non-members
Like to add your upcoming event and get more attendees? Click here to learn more