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May 7, 2021
Delivered online
Auscontact Association Sponsored Event

5 critical steps to consider for managing change

Jun 11, 2021 1:00 pm - 1:30 pm

Change is every day and poignantly so for a contact centre. Change not managed well has a significant impact on the team and the customer.

Whether we are changing rosters, implementing new technology or introducing new services; there are 5 fundamentals you should follow for successful implementation.

Below the surface of communication channels and tools lies an ecosystem of interactions and processes that underpin successful service delivery.

Find out what 5 factors will lead to successful service delivery.

Price:

Free for Auscontact members, $20 for non-members

Sponsor:

Snapshotz

Industry Suppliers:

Find industry suppliers for Voice of the Customer services including Quality Assessment Tools, Customer Satisfaction Surveys, Mystery Shoppers and more >

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Event Fast Facts

This event starts in:

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Event Details:

Date:
June 11
Time:
1:00 pm - 1:30 pm
Cost:
$20
Events Category:
Website:
View Website →
Target Audience:
Team Leaders, Contact Centre Managers, General Management, Executives
Total DURATION of the Event:
30 Minutes
Total number of SESSIONS:
1
LENGTH of each session:
30 Minutes

Venue for the Event

Virtual/Online

Event Organiser

Auscontact
Phone:
1800 025 727
View Organizer Website

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Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets