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May 7, 2021
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Auscontact Association Sponsored Event

5 things to connect business practices and mental health needs of agents

Apr 30, 2021 1:00 pm - 1:30 pm

Mental health of the team is important and being aware of business practices that can aid mental health is critical in today’s context.

Join us as we draw from 10+ years of tracking mental health in contact centres and share:

  • How emotional labour and emotional dissonance impact agent mental health and productivity
  • What 5 business practices within the centre will support team mental health

 

Price:

Free for Auscontact members, $20 for non-members

Sponsor:

Snapshotz

Industry Suppliers:

Find industry suppliers for Voice of the Customer services including Quality Assessment Tools, Customer Satisfaction Surveys, Mystery Shoppers and more >

 

 

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Event Fast Facts

Event Details:

Date:
April 30
Time:
1:00 pm - 1:30 pm
Cost:
$20
Website:
View Website →
Target Audience:
Emerging/Future Leaders, Team Leaders, Contact Centre Managers, General Management, Learning & Development
Total DURATION of the Event:
30 Minutes
Total number of SESSIONS:
1
LENGTH of each session:
30 Minutes

Venue for the Event

Virtual/Online

Event Organiser

Auscontact
Phone:
1800 025 727
View Organizer Website

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Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets