Achieving Customer Excellence in Public Services

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Achieving Customer Excellence in Public Services

February 12, 2019 @ 8:00 am - February 13, 2019 @ 5:00 pm

Achieving Customer Excellence in Public Services coming up in Melbourne

Achieving Customer Excellence in Public Services

Driving your transformation to a customer-centric organisation.

In achieving customer service excellence there is no ‘one-size-fits-all’ and the Achieving Customer Excellence in Public Services conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. The key themes that presentations and discussions will revolve around are:

  • Building commitment – learn how to create the customer-centric mindset and integrate the customer culture into your organisational planning
  • Enhancing capacity – assess best practices in how to train, upskill, create agile teams and integrate customer insights to your service strategy
  • Measuring effectively – learn to set the standards, choose the tools, evaluate what works and what doesn’t

Who will attend?

Senior Executives and Directors from Federal, State and Local Government with responsibilities for:

  • Customer Service
  • Customer Experience
  • Service Delivery
  • Customer Contact
  • Customer Strategy and Insight
  • Client Services

What’s new in 2019

  • More presentations on building customer-centric service strategies
  • Exclusive insights into Forrester Research on the state of Customer Experience in Government
  • More interactive networking opportunities – 4 focused discussion groups will be facilitated by thought leaders within this space
  • Out of industry presentations that can be easily applied to public sector services

Special Offer! Save an additional $100 off the current conference rate when you use the code CC*CXC

Details

Start:
February 12, 2019 @ 8:00 am
End:
February 13, 2019 @ 5:00 pm
Event Category:
Website:
http://bit.ly/2zshkpl

Other

Suitable for:
2IC/Team Leaders, Managers, Executives, Learning & Development roles
Start Time
Morning
Duration
Multiple days

Venue

The Grace Hotel
77 York St
Sydney,New South Wales2000Australia
+ Google Map
Phone:
02 9272 6888
Website:
https://gracehotel.com.au/

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