Achieving Customer Excellence in Public Services

Driving your transformation to a customer-centric organisation.

In achieving customer service excellence there is no ‘one-size-fits-all’ and the Achieving Customer Excellence in Public Services conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. The key themes that presentations and discussions will revolve around are:

• Building commitment – learn how to create the customer-centric mindset and integrate the customer culture into your organisational planning
• Enhancing capacity – assess best practices in how to train, upskill, create agile teams and integrate customer insights to your service strategy
• Measuring effectively – learn to set the standards, choose the tools, evaluate what works and what doesn’t

Who will attend?

Senior Executives and Directors from Federal, State and Local Government with responsibilities for:

• Customer Service
• Customer Experience
• Service Delivery
• Customer Contact
• Customer Strategy and Insight
• Client Services

What’s new in 2019

• More presentations on building customer-centric service strategies
• Exclusive insights into Forrester Research on the state of Customer Experience in Government
• More interactive networking opportunities – 4 focused discussion groups will be facilitated by thought leaders within this space
• Out of industry presentations that can be easily applied to public sector services

Special Offer! Save an additional $100 off the current conference rate when you use the code CC*CXC