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Achieving Customer Excellence in Public Services
February 12 @ 8:00 am - February 13 @ 5:00 pm

Achieving Customer Excellence in Public Services
Driving your transformation to a customer-centric organisation.
In achieving customer service excellence there is no ‘one-size-fits-all’ and the Achieving Customer Excellence in Public Services conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success.
The key themes that presentations and discussions will revolve around are:
- Building commitment – learn how to create the customer-centric mindset and integrate the customer culture into your organisational planning
- Enhancing capacity – assess best practices in how to train, upskill, create agile teams and integrate customer insights to your service strategy
- Measuring effectively – learn to set the standards, choose the tools, evaluate what works and what doesn’t
Who will attend?
Senior Executives and Directors from Federal, State and Local Government with responsibilities for:
- Customer Service
- Customer Experience
- Service Delivery
- Customer Contact
- Customer Strategy and Insight
- Client Services
What’s new in 2019
- More presentations on building customer-centric service strategies
- Exclusive insights into Forrester Research on the state of Customer Experience in Government
- More interactive networking opportunities – 4 focused discussion groups will be facilitated by thought leaders within this space
- Out of industry presentations that can be easily applied to public sector services
Special Offer! Save an additional $100 off the current conference rate when you use the code CC*CXC