January 19, 2021
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Delivered online
Auscontact Association Sponsored Event

Aligning Organisational KPIs around CX Strategy

Oct 21, 2020 12:00 pm - 1:00 pm

In this session, Vinod Muthukrishnan, Cisco’s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes

2. Operationalising CX: How to drive actions and yield effective results?


Join Fiona Keough, CEO of Auscontact and Vinod Muthukrishnan, Chief Growth Officer CCBU at Cisco on this webinar to learn how to demonstrate CX ROI and obtain buy-in from key business stakeholders.

Vinod Muthukrishnan is the Chief Growth Officer of Cisco’s Contact Centre Business Unit.

In this role, Vinod leads all go-to-market activities of the business unit including strategic communications, marketing and partner & sales enablement. He was previously Co-Founder/CEO of CloudCherry, a customer experience management platform, which was acquired by Cisco in November 2019.

Prior to that, he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.

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Event Fast Facts

Event Details:

October 21, 2020
12:00 pm - 1:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, CX Professionals
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

1800 025 727

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