Aligning Organisational KPIs around CX Strategy

In this session, Vinod Muthukrishnan, Cisco’s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes

2. Operationalising CX: How to drive actions and yield effective results?

Join Fiona Keough, CEO of Auscontact and Vinod Muthukrishnan, Chief Growth Officer CCBU at Cisco on this webinar to learn how to demonstrate CX ROI and obtain buy-in from key business stakeholders.

Vinod Muthukrishnan is the Chief Growth Officer of Cisco’s Contact Centre Business Unit.

In this role, Vinod leads all go-to-market activities of the business unit including strategic communications, marketing and partner & sales enablement. He was previously Co-Founder/CEO of CloudCherry, a customer experience management platform, which was acquired by Cisco in November 2019.

Prior to that, he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.