January 17, 2021
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
SMAART 2020 Contact Centre Benchmarking webinar

Australian Contact Centre Best Practice Report 2020/21 Launch

Oct 29, 2020 10:00 am - 11:30 am

Australian Contact Centre Best Practice Report 2020/21 Launch

The 2020/21 Contact Centre Best Practice Report was collated from over 100 different data points and includes case studies and expert commentary from industry leaders in the contact centre space.

Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.

This year’s report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

  • The role of Team Leader and how it differs between contact centres
  • Modern ways of working
  • Mental health in contact centres
  • Absenteeism and attrition
  • Employee engagement
  • Technology for better performance
  • Offshoring
  • Customer Experience
  • Agent bonus and commission structures
  • Responses to COVID

Please note: A link to the webinar will be sent via email 24 hours before the presentation.

Industry Experts presenting:

All webinar attendees will receive a hard copy of the 100-page report.

The presentation will also be given on October 8, click here to view this event> 

Share This Event

Event Fast Facts

Event Details:

October 29, 2020
10:00 am - 11:30 am
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives
Total DURATION of the Event:
1.5 Hours
Total number of SESSIONS:
LENGTH of each session:
1.5 hours

Venue for the Event


Event Organiser

SMAART Recruitment
+61 3 8637 4444

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets