Benefits of Analytics
February 27 @ 7:30 am - 9:30 am$80
Bridging the gap between Finance and Operations
In a dynamic disruptor economy, the effective and timely use of insights derived from the analysis of data has never been more important for making business decisions.
Contact centres have been using data analytics with operational matrixes for many years, with the primary focus to improve performance.
In this session we will focus on the contribution data analytics can make in delivering the linkage between operational and business objectives.
The focus will be on, am I;
- asking the right questions?
- measuring the right things?
- reporting on relevant matters?; and
- how businesses leverage data in the decision making with respect to Artificial Intelligence (AI), robotics and the Internet-of-Things (IoT)
|7:30am||Registration and Networking|
|8:00am||Presentations plus Panel Q&A|
Light breakfast will be provided.
NORTH Link via its North and West Melbourne Analytics Hub initiative is proud to facilitate this event
Auscontact members save 50%