Best Practices for Quality Management (Feb 2021)

In this training masterclass, COPC Inc. will teach you the techniques used by industry leaders to ensure your Quality function drives customer experience (CX) and provides value to the wider business.

This course will provide you with practical skills and knowledge that can be used to benchmark your own program against world-class standards and design a Quality framework from the ground up.

This hands-on practical course is designed to equip customer experience managers, contact centre leaders, quality managers, and operations managers with the necessary tools to enable Quality to be a driver of business performance and customer success.

Training Format

This training is delivered as “Live Virtual” over 2 sessions and event links will be provided following registration.