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(Postponed) Chief Customer Officer 2020 Melbourne
April 28 @ 9:00 am - April 29 @ 5:00 pm$2050
COVID 19 Update: This event has been postponed until later in 2020. Please refer to the statement from Corinium for more information.
Chief Customer Officer Melbourne, 28-29 April 2020, will bring together Australia’s customer experience C-suite for two days of unparalleled networking and problem-solving.
In the era of customer obsession, take advantage of this opportunity to stay ahead of the game.
What’s NEW for 2020?
BEHAVIOURAL ECONOMIST PERSPECTIVE: Behavioural economics is another way to say “the study of consistent irrationality.” This session will show how you can replace processes and structures that fight against human nature with those that take advantage of the way people act.
CFO PANEL: Convincing your CFO and CEO to invest in CX activities can seem impossible. Here we speak to CFOs who are already sold on CX and find out how you can attract more investment into your CX strategy.
NEUROSCIENTIST PERSPECTIVE: Memory, trust and customer experience.
MORE CASE STUDIES: We will bring you our narrative-driven case studies, where speakers will provide insights into their organisation’s CX journey, highlighting the pitfalls and strategies in overcoming them.
MORE NETWORKING OPPORTUNITIES: We have incorporated more interactive networking across the agenda with speed networking, Meet the C-suite round tables, Champagne discussion groups, and our Casino Evening!
CX LEADERS DEBATE: Two charismatic speakers will take on opposing side of the same topic – audience votes the winner.
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