Contact Centre Management Fundamentals – Jan 2021

Learn global best-practice contact centre management skills

This comprehensive January 2021 Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies to improve the performance of your contact centre operations.

We’ve again secured Daniel Ord, from OmniTouch International to deliver his most popular course back to Australia albeit this time in an online capacity given the COVID travel restrictions.

Daniel is a world leader when it comes to contact centre training and he brings his wealth of experience and extensive qualifications to show you how you can transform your own contact centre operations regardless of the industry or size.

Not only will you learn the leading contact centre management strategies to empower your team to generate more sales and /or enhance customer satisfaction, but you’ll be equipped with the practical skills you need to implement everything that you learn.

This is not a theoretical course – it will provide you with real skills and knowledge you can immediately implement effectively into your contact centre to improve performance. 

It is one of the best courses I have done in my career. It was all so relevant and logical. My challenge now will be ‘where to start’! It was great meeting everyone and hearing their stories too. – Christine Stuart, Capability Manager, Contact Centre Branch, Water Corporation (class of 2019)

I thoroughly enjoyed the course and for me personally, I rank the course as the best one I have done throughout my career. – Clare Hagioglou, Senior Systems Officer Customer Service, Customer & Digital, City of Casey (class of 2019)

In this course you’ll learn how to: 

This course will be delivered on:

• Module 1 – Tuesday 19th January, 2021 – 1:00pm to 5:00pm AEST
• Module 2 – Wednesday 20th January, 2021 – 1:00pm to 5:00pm AEST
• Module 3 – Thursday 21st January, 2021 – 1:00pm to 5:00pm AEST
• Module 4 – Friday 22nd January, 2021 – 1:00pm to 5:00pm AEST