Contact Centre Management Fundamentals (May 2021)
Learn global best-practice contact centre management skills
This comprehensive May 2021 Contact Centre Management Fundamentals course that teaches you global best-practice contact centre strategies to improve the performance of your contact centre operations.
We’ve again secured Daniel Ord, from OmniTouch International to deliver his most popular course over 4 x 4-hour live online training sessions.
Daniel is a global leader when it comes to contact centre training and he brings his wealth of experience and extensive qualifications to show you how you can transform your own contact centre operations regardless of the industry or size.
Not only will you learn the leading contact centre management strategies to empower your team to generate more sales and /or enhance customer satisfaction, but you’ll be equipped with the practical skills you need to implement everything you learn regardless of the size of your contact centre operation or the industry you operate in.
This is not a course packed full of theory – it will provide you with real skills and knowledge you can immediately implement effectively into your contact centre to improve performance.
It is one of the best courses I have done in my career. It was all so relevant and logical. My challenge now will be ‘where to start’! It was great meeting everyone and hearing their stories too. – Christine Stuart, Capability Manager, Contact Centre Branch, Water Corporation (class of 2019)
I thoroughly enjoyed the course and for me personally, I rank the course as the best one I have done throughout my career. – Clare Hagioglou, Senior Systems Officer Customer Service, Customer & Digital, City of Casey (class of 2019)
In this course you’ll learn how to:
- Module 1 – Tuesday 4th May 2021 – 1:00 pm to 5:00 pm AEDT
- Module 2 – Wednesday 5th May 2021 – 1:00 pm to 5:00 pm AEDT
- Module 3 – Thursday 6th May 2021 – 1:00 pm to 5:00 pm AEDT
- Module 4 – Friday 7th May 2021 – 1:00 pm to 5:00 pm AEDT
This is one of our most popular courses with thousands completing the course across the world so don’t miss your chance to improve your contact centre management skills.
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