Create Amazing Call Centre Team Leaders Who CONSISTENTLY Reach Team Goals Every Month!
This Create Amazing Call Centre Team Leaders March 2021 course sets out the training structure, tools and resources needed to train Team Leaders with a very clear understanding their role, and the practical skills needed to effectively lead their teams to consistently achieve their team targets and KPIs, and reduce the time it takes team members to become more productive, so you can finally say goodbye to the stress and frustration of regularly missing your goals and targets!
Designed for people responsible for running contact centres, this Create Amazing Call Centre Team Leaders course will change the performance of your contact centre by creating your own training process that equips Contact Centre Team Leaders with the skills and tools needed to effectively manage and coach their teams.
Delivered over four weeks with one x 2-hour workshops each week (so a total of 4 workshops and 8 hours of live training), the workshops and easy-to-customise tools and resources show you how to develop your internal Team Leader Training Program to create amazing leaders who coach, nurture and lead winning teams that regularly hit their targets and KPIs:
As well as the 8 hours of live training, by purchasing this course you also receive:
1. CREATING AMAZING CALL CENTRE TEAM LEADERS ONLINE COURSE – 6 MONTHS UNLIMITED ACCESS ($1,497 Value)
Unlimited access to all the Modules, Lessons and Resources for developing amazing Team Leaders for 6 months that allows you to review all the sessions we’ll conduct together to reference whenever you want to review any aspect of the program.
2. 18 RESOURCES, TOOLS AND TEMPLATES ($1,825 Value)
Easily customized Resources, Tools and Templates for Contact Centre Managers and Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs including The 7 Pillars For Creating Amazing Team Leaders Workbook.
3. 15 BONUS MICRO TRAININGS ($975 Value)
Bonus Micro Training videos covering topics such as: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!
Like to add your upcoming event and get more attendees? Click here to learn more
Copyright © 2021 | CX Group Australia | Phone: +61 3 98007 7287