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March 1, 2021
Delivered online
March 2021 Create Amazing Team Leaders training course online

Create Amazing Call Centre Team Leaders (March 2021)

Mar 10, 2021 (1:00 PM) - Apr 01, 2021 (3:00 PM)

Create Amazing Call Centre Team Leaders Who CONSISTENTLY Reach Team Goals Every Month!

 

  • Are you stressed because your Call Centre DOESN’T regularly achieve its Targets and KPIs?
  • Sick and tired of Team Leaders who don’t effectively manage or coach their teams, which unnecessarily harms to your Brand, Increases Costs and Lowers Profitability?
  • Do your Team Leaders lack the skills needed to lead their teams to hit their goals every month?
  • Frustrated with promoting team members as Team Leaders only to find they aren’t suited for the role, then having to replace them and losing a really good team member in the process?

 

This Create Amazing Call Centre Team Leaders March 2021 course sets out the training structure, tools and resources needed to train Team Leaders with a very clear understanding their role, and the practical skills needed to effectively lead their teams to consistently achieve their team targets and KPIs, and reduce the time it takes team members to become more productive, so you can finally say goodbye to the stress and frustration of regularly missing your goals and targets!

Designed for people responsible for running contact centres, this Create Amazing Call Centre Team Leaders course will change the performance of your contact centre by creating your own training process that equips Contact Centre Team Leaders with the skills and tools needed to effectively manage and coach their teams.

Delivered over four weeks with one x 2-hour workshops each week (so a total of 4 workshops and 8 hours of live training), the workshops and easy-to-customise tools and resources show you how to develop your internal Team Leader Training Program to create amazing leaders who coach, nurture and lead winning teams that regularly hit their targets and KPIs:

 

  • Preparing Your Framework For Success
  • Key Traits, Characteristics and Practices of Amazing Team Leaders
  • Effective Time Management
  • Coachable Call Structures
  • Call Monitoring and Scoring
  • Providing Effective Feedback
  • Team Leader and Team Member Skills Audits
  • Team Leader and Team Member Coaching Plans

 

As well as the 8 hours of live training, by purchasing this course you also receive:

1. CREATING AMAZING CALL CENTRE TEAM LEADERS ONLINE COURSE – 6 MONTHS UNLIMITED ACCESS ($1,497 Value)

Unlimited access to all the Modules, Lessons and Resources for developing amazing Team Leaders for 6 months that allows you to review all the sessions we’ll conduct together to reference whenever you want to review any aspect of the program.

2. 18 RESOURCES, TOOLS AND TEMPLATES ($1,825 Value)

Easily customized Resources, Tools and Templates for Contact Centre Managers and Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs including The 7 Pillars For Creating Amazing Team Leaders Workbook.

3. 15 BONUS MICRO TRAININGS ($975 Value)

Bonus Micro Training videos covering topics such as: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!

 

 

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Event Details:

Start:
March 10 @ 1:00 pm
End:
April 1 @ 3:00 pm
Cost:
$1997
Events Category:
Website:
View Website →
Target Audience:
Contact Centre Managers, General Management
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
4
LENGTH of each session:
2 Hours

Venue for the Event

Virtual/Online

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
Website:
https://cxskills.com.au

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