Customer Contact Centre Week Australia 2019

Creating World Class Contact Centres with Cutting Edge Technology, Super Agents & Outstanding Customer Relations.

The Australian iteration of the world’s #1 Customer Contact event series from Vegas will take place 28th February – 01st March at The STAR, Gold Coast.

Customer Contact Week Australia (CCW) will prove tangible solutions to some of the most current challenges in the contact centre environment.

View Event Guide

Bringing together 300+ customer contact and CX leaders, CCW will demonstrate through case studies, and interactive discussion, that the innovation of people processes and technology will drive contact centres forward.

You’ll be able to customize your own agenda with our tailored track sessions to help you solve the challenges most relevant to your own organization.

Choose from:

• Customer Centricity
• Technology Innovation
• Future Workforce

Highlight Speakers Include:

• John Merritt, Head of Customer Care, Energy Australia
• Duncan Graham, Group Manager, Contact Centres, Allianz Australia Insurance
• Luke Jamieson, Head of Service Centre, First State Super
• Simon Separghan, Managing Director, Global Customer Operations & Digital Channels, Barclays
• Cippy Seidler, Director, Consumer Care Centre, Banner Health
• Jeremy Tan, Director, Call Centre Operations, Marina Bay Sands
• Sue Coe, Call Centre Manager, Queensland Urban Utilities
• Michele Olivier, Head of Customer Service, Princess Cruises
• Sarina Pratley, General Manager, NZ Contact Centres, ANZ
• Megan Papadopoulos, Head of Call Connection, Bendigo and Adelaide Bank
• Deanne Martin, Head of Customer Service, SEEK
• Claire Johnston, Global Contact Centres – Domestic (Service and Complaints Lead) Executive, Telstra

We hope you will take the opportunity to join us at CCW Australia!

If you would like to confirm your place, please email registration@iqpc.com.au