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July 30, 2021
Delivered online
Free Listing Event OH NO

Customer Contact Week 2021

Oct 21, 2021 (9:00 AM) - Oct 22, 2021 (5:00 PM)

Customer Contact Week 2021

In 2021 we’re revolutionising customer contact and spinning everything we once knew on its head!

2020 proved no matter the challenges the contact centre community faced, when push came to shove they were able to step up and adapt to disruptive times. Now the community is spearheading its next big challenge: finding new ways to drive digital advancements to meet ROI and true customer excellence.

Back in our much-loved home of The Star, Gold Coast, we’re bringing the full customer community back in-person – this includes contact centres, digital teams, CX and operation leads! It is here we’ll celebrate the successes of the past year and have in-depth, profound conversations on the future of customer contact and channel management.

Join us as we discuss where we need to go in order to become the ultimate customer hub for today and tomorrow!

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Event Fast Facts

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Event Details:

Start:
October 21 @ 9:00 am
End:
October 22 @ 5:00 pm
Cost:
$.90
Events Category:
Events Tags:
Website:
View Website →
Target Audience:
Frontline Agents, Emerging/Future Leaders, Team Leaders, Contact Centre Managers, General Management, Executives, Learning & Development, Quality Assurance, Reporting & Analytics, Automation/AI, ICT/Technology, CX Professionals
Total DURATION of the Event:
16 Hours
Total number of SESSIONS:
2
LENGTH of each session:
8 Hours

Venue for the Event

The Star Casino Gold Coast
1 Casino Drive
Broadbeach, Queensland 4000 Australia
Phone:
(07) 5592 8100
View Venue for the Event Website

Event Organiser

IQPC
Phone:
+612 9229 1000
View Event Organiser Website

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livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central Smartcom Gold Sponsors of CX Central Twilio gold sponsor on CX Central