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September 23, 2021
Delivered online
Customer Journey Mapping Course in Australia October 2021

Customer Journey Mapping

Oct 15, 2021 12:30 pm - 4:30 pm

Customer Journey Mapping October 2021 Training Course

Customer Journey Maps are essentially like roadmaps that detail what your customers experience when interacting with your business.  They start before customers buy or use your product or service, and continue all the way through the customer lifecycle — beginning from awareness, moving through consideration, and all the way up to the actual point of interaction(s) both before and after purchase.

They are a critical component for identifying and improving, the experiences, pain points and moments that matter for your customers and how to use that insight to improve your business.

Our half-day Introduction to Customer Journey Mapping October 2021 Training Course will empower you with the insight, skills and tools on the fundamentals of Customer Journey Maps enabling you to build useful and practical customer journey maps for your business.

And for under $200 for the half-day workshop, there’s never been a better investment for your business!

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Event Details:

Date:
October 15
Time:
12:30 pm - 4:30 pm
Cost:
$197
Events Category:
Website:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, CX Professionals
Total DURATION of the Event:
4 Hours
Total number of SESSIONS:
1
LENGTH of each session:
4 Hours

Venue for the Event

Virtual/Online

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
View Event Organiser Website

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