Customer Journey Mapping: What you need to know

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Customer Journey Mapping: What you need to know

March 14 @ 9:00 am - 12:45 pm

$30
You can find all the Auscontact events on CX Central's Event Calendar

Mapping results into action & tools

In recent years there has been a lot of talk around Customer Journey Mapping. It is becoming a very important program for anyone thinking around how they can understand and improve the customer experience when dealing with an organisation.

In this workshop we will have the team from CSBA provide us with an overview of Customer Journey Mapping. Robyn Reilly, from CSBA, has been conducting Customer Journey Mapping projects for Clients for over 6 years. The journey mapping has been in in both public and private sector.

Customer Journey Mapping – A practical overview of what Customer Journey Mapping is and what it is not. How to conduct and tools and tips for a successful program.

AGENDA

9:30AM Managing the customer experience: current industry perspective
10:00AM Why Customer Journey Mapping? A case study and Q&A
10:45AM Morning tea
11:15AM Planning for Customer Journey Mapping: Strategies and success factors
11:45AM How it works: An interactive session incorporating a sample customer session
12:30PM Wrap up with WA Committee Chairperson Loretta Panayotou
12:45PM Event close

Details

Date:
March 14
Time:
9:00 am - 12:45 pm
Cost:
$30
Event Category:
Website:
https://goo.gl/iJ79ks

Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

Venue

Main Roards Western Australia
Aitken Centre, Waterloo Crescent
East Perth, Western Australia 6004 Australia
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