January 29, 2022
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Customer Service Booster Training Course Jan 2022

Customer Service Booster Training Course Jan 2022

Jan 19, 2022 1:30 pm - 4:30 pm

Customer Service Booster Training Course Jan 2022

The January 2022 Customer Service Booster course is designed as a short-duration (3-hour) course perfect as a call handling induction program for new staff or as part of your investment in the ongoing professional development of your existing customer service staff.

The course goes beyond traditional customer service training tropes such as ‘always have a smile in your voice’ and ‘use the customer’s name 2 or 3 times in a call’.

This is a program that has been three decades in the making. It leverages the insights and assessment of more than 50,000 phone calls and a nearly 30-year career spent training and coaching phone customer service skills.

The course covers the most critical and impactful behaviours needed to drive successful call outcomes. Crucially it doesn’t teach scripts (they don’t work!) but does provide a structure for phone calls where staff communicate in key moments with energy, empathy and simplicity.

In particular, staff will learn how to master the start and the finish of any phone call and how to check for understanding, comfort and resolution throughout. They will also learn and practice a simple but powerful 2-step method for dealing with more difficult customers and situations they may encounter.

Discounts are available for multiple participants!

 

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Event Fast Facts

Event Details:

Date:
January 19
Time:
1:30 pm - 4:30 pm
Cost:
$247
Events Category:
Website:
View Website →
Target Audience:
Frontline Agents
Total DURATION of the Event:
3 Hours
Total number of SESSIONS:
1
LENGTH of each session:
3 Hours

Venue for the Event

Virtual/Online

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
View Event Organiser Website

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