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October 28, 2020
Delivered online
Email Customer Service training course February 2021

Customer Service Emails – Feb 2021

Feb 16, 2021 1:00 pm - 5:00 pm

Email Customer Service Training

The February 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts)  better manage complaints and enquiries received via emails.

This is very much an ‘architecture’ program.  What we do is facilitate, step by step, how to create an email that delivers the desired results and how to address the Content needs and the Tone needs.

While email has its own unique properties, an underlying aspect helps.  If you can say it (well) then you can write it (well).

The very best emails, whether complaint or enquiry based, sound like they come from a live human being.

Facilitated live and online over Zoom by global expert Daniel Ord (delivered over 2 x 4-hour sessions), in our February 2021 Customer Service Emails training course we’ll teach a structured process that is applicable to all email correspondence regardless of your products, services or industry making it ideal for employees who have frequent communication with customers via the email channel.

This course will be held on:

  • Tuesday 16th February 2021 1:00 pm to 5:00 pm AEDT
  • Wednesday 17th February 2021 1:00 pm to 5:00 pm AEDT

Learn more about the course on the CX Skills website >

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Event Details:

Date:
February 16, 2021
Time:
1:00 pm - 5:00 pm
Cost:
$397
Events Category:
Website:
View Website →
Target Audience:
Frontline Agents, Emerging/Future Leaders, Team Leaders, Contact Centre Managers
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
2
LENGTH of each session:
4 Hours

Venue for the Event

Zoom

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
Website:
https://cxskills.com.au

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