Customer Service ‘Essentials’ – Dec 2020

Learn the Essential Customer Service  Skills

The December 2020 Customer Service ‘Essentials’ training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast!

Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Our proven call handling model helps to influence a strong customer perspective and the building of call handling capability that will enable them to consistently deliver a premium phone experience across any product, service or industry.

Focus your time, energy and expertise in teaching your critical product, systems and process training and leave the call handling “soft skills” component with us. Get your staff call ready now and provide them with the perfect springboard into your business with impact from the start.

Not only will your call centre staff come away with increased knowledge and skills in premium call handling but they will be given the keys to unlock both improved business outcomes and job satisfaction.

First Contact Resolution, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted through learning how to be both more efficient and more effective on each customer interaction.

This course will be delivered on:

• Monday 30th November – 10:30 am to 12:30 pm
• Tuesday 1st December – 10:30 am to 12:30 pm
• Wednesday 2nd December – 10:30 am to 12:30 pm
• Thursday 3rd December – 10:30 am to 12:30 pm
• Friday 4th December – 10:30 am to 12:30 pm