fbpx
September 17, 2020

« All Events

Customer Service ‘Essentials’ – Nov 2020

November 2 @ 10:30 am - 12:30 pm

$397

Learn the Customer Service ‘Essentials’

The November 2020 Customer Service ‘Essentials’ training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast!

Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Our proven call handling model helps to influence a strong customer perspective and the building of call handling capability that will enable them to consistently deliver a premium phone experience across any product, service or industry.

Focus your time, energy and expertise in teaching your critical product, systems and process training and leave the call handling “soft skills” component with us. Get your staff call ready now and provide them with the perfect springboard into your business with impact from the start.

Not only will your call centre staff come away with increased knowledge and skills in premium call handling but they will be given the keys to unlock both improved business outcomes and job satisfaction.

First Contact Resolution, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted through learning how to be both more efficient and more effective on each customer interaction.

This course will be delivered on:

  • Monday 2nd November – 10:30 am to 12:30 pm
  • Tuesday 3rd November – 10:30 am to 12:30 pm
  • Wednesday 4th November – 10:30 am to 12:30 pm
  • Thursday 5th November – 10:30 am to 12:30 pm
  • Friday 6th November – 10:30 am to 12:30 pm

 

Learn more on the CX Skills website > 

Event Details:

Date:
November 2
Time:
10:30 am - 12:30 pm
Cost:
$397
Events Category:
Website:
View Website →

Venue for the Event

Virtual/Online

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
Website:
https://cxskills.com.au

Additional Information

Target Audience:
Frontline Agents
Total DURATION of the Event:
10 Hours
Total number of SESSIONS:
5
LENGTH of each session:
2 Hours

 

Like to add your upcoming event to the Australian CX Industry Events Calendar?  Click here to learn more >>>

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central Weploy gold sponsors logo