May 14, 2021
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
Customer Service Excellence online training course March 2021

Customer Service Excellence (March 2021)

Mar 04, 2021 (1:00 PM) - Mar 05, 2021 (5:00 PM)

Customer Service Excellence for phone-based roles

Our March 2021 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments.  Because while it’s easy to pass off great service skills as ‘common sense’ – Customer Service professionals know there is an art & science to having a great customer conversation.

And there’s a reason this program and variations of it have been our single most popular frontline training course for 20 years around the world.

No scripts, we teach our proprietary techniques, patterns and ideas around serving customers better that will empower your agents to deliver outstanding customer experiences call after call.

And as with all our courses, you’ll have fun doing it! Lots of stories, techniques, role plays and more will make sure the learnings come to life and are easily put into practice.

With 8 hours of live facilitated training (delivered over 2 x 4-hour sessions) this course is designed to super-charge the customer service skills of any employee who handles customers over a phone channel.

How and when it’s delivered:

  • Session 1 – Thursday 4th March 2021, 1:00 pm to 5:00 pm AEDT
  • Session 2 – Friday 5th March 2021, 1:00 pm to 5:00 pm AEDT


Share This Event

Event Fast Facts

Event Details:

March 4 @ 1:00 pm
March 5 @ 5:00 pm
Events Category:
View Website →
Target Audience:
Frontline Agents, Emerging/Future Leaders
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
LENGTH of each session:
4 Hours

Venue for the Event


Event Organiser

CX Skills
+61 3 9008 7287
View Organizer Website

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central