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Customer Service Excellence (March 2021)
Customer Service Excellence for phone-based roles
Our March 2021 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. Because while it’s easy to pass off great service skills as ‘common sense’ – Customer Service professionals know there is an art & science to having a great customer conversation.
And there’s a reason this program and variations of it have been our single most popular frontline training course for 20 years around the world.
No scripts, we teach our proprietary techniques, patterns and ideas around serving customers better that will empower your agents to deliver outstanding customer experiences call after call.
And as with all our courses, you’ll have fun doing it! Lots of stories, techniques, role plays and more will make sure the learnings come to life and are easily put into practice.
With 8 hours of live facilitated training (delivered over 2 x 4-hour sessions) this course is designed to super-charge the customer service skills of any employee who handles customers over a phone channel.
How and when it’s delivered:
- Session 1 – Thursday 4th March 2021, 1:00 pm to 5:00 pm AEDT
- Session 2 – Friday 5th March 2021, 1:00 pm to 5:00 pm AEDT
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