December 2, 2020
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Customer Service Excellence training October 2020

Customer Service ‘Excellence’ – October 2020

Oct 27, 2020 1:00 pm - 5:00 pm

The Ultimate Customer Service ‘Excellence’ Training Course

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments.  Because while it’s easy to pass off great service skills as ‘common sense’ – Customer Service pros know there is an art & science to having a great customer conversation.

And we work not just on skills – we cover mindsets, knowledge and homework exercises that require people to apply what they’ve learned – and then come and talk about it.

There’s a reason this program and variations of it have been our single most popular frontline program for 20 years and around the world.

No scripts, we’ll teach our proprietary techniques, patterns and ideas around serving customers better that will empower your agents to deliver outstanding customer experiences call after call.

And as with all our courses, you’ll have fun doing it! Lots of stories, quizzes, role plays and more will make this course one you’ll remember.

When this course is held:

  • Module 1 – Tuesday 27th October 2020, 1:00 pm to 5:00 pm AEST
  • Module 2 – Wednesday 28th October 2020, 1:00 pm to 5:00 pm AEST
  • Module 3 – Thursday 29th October 2020, 1:00 pm to 5:00 pm AEST
  • Module 4 – Friday 30th October 2020, 1:00 pm to 5:00 pm AEST



The price of this course is $697 per person for 16 hours of training (4×4 hour sessions) with global contact centre expert Daniel Ord. Discounts apply for 3 or more attendees.




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Event Fast Facts

Event Details:

October 27
1:00 pm - 5:00 pm
Events Category:
View Website →
Target Audience:
Frontline Agents
Total DURATION of the Event:
16 Hours
Total number of SESSIONS:
LENGTH of each session:
4 Hours

Venue for the Event


Event Organiser

CX Skills
+61 3 9008 7287

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