Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that fall behind. According to a recent KPMG study, over the next five years almost 89% of CEOs expect to be competing on the basis of CX. To ensure competitive advantage, it is vital for companies to establish robust strategies that permeate the business top-down. Through adoption of customer-centric holistic approaches and innovative tech solutions, companies are able to predict, pre-empt, and address issues that arise during the customer journey to create a positive and lasting impression.
Akolade’s inaugural CX Innovation Summit features national and international thought leaders from a range of industries who will share their stories of struggles and successes in achieving CX excellence. The conference will also provide delegates with robust understanding of key elements necessary for strategising, strategy implementing, sustaining and staying ahead of the curve in the race for best customer journey.
Customer Experience, Client Services, Customer Service, Customer Advocacy, Customer Success, Service Delivery, Customer Relations, Contact Centres, Marketing, Digital Marketing