CX Innovation Summit

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CX Innovation Summit

March 20 @ 9:00 am - March 22 @ 5:00 pm


Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that fall behind. According to a recent KPMG study, over the next five years almost 89% of CEOs expect to be competing on the basis of CX. To ensure competitive advantage, it is vital for companies to establish robust strategies that permeate the business top-down. Through adoption of customer-centric holistic approaches and innovative tech solutions, companies are able to predict, pre-empt, and address issues that arise during the customer journey to create a positive and lasting impression.

Akolade’s inaugural CX Innovation Summit features national and international thought leaders from a range of industries who will share their stories of struggles and successes in achieving CX excellence. The conference will also provide delegates with robust understanding of key elements necessary for strategising, strategy implementing, sustaining and staying ahead of the curve in the race for best customer journey.

Attend CX Innovation Summit and learn how to:

  1. Establish an effective CX strategy that permeates the business and drives growth
  2. Become a truly customer-centric company through adoption of technology
  3. Differentiate your CX through consistent innovation
  4. Link the CX to ROI and get internal buy-in

This practical summit is developed for senior professionals involved in:

Customer Experience, Client Services, Customer Service, Customer Advocacy, Customer Success, Service Delivery, Customer Relations, Contact Centres, Marketing, Digital Marketing


March 20 @ 9:00 am
March 22 @ 5:00 pm
Event Category:


+61 9247 6000


Pullman Melbourne on the Park
192 Wellington Parade
+ Google Map
+61 3 9419 20000

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