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CX Stories: Digitalising Customer Experience at Spark NZ
Join us in conversation with John Wood, Chatbot Product Owner at Spark NZ. We’ll discuss how the business has transitioned more than 70% of customer contact to digital channels, resulting in improved customer satisfaction and 25% lower costs.
We’ll also be exploring Spark’s newest and most exciting adventures into support for customer contact through emerging channels like Facebook Messenger, WhatsApp and Apple business chat.
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