September 24, 2021
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CX Stories: Digitalising Customer Experience at Spark NZ

Sep 16, 2021 1:00 pm - 1:45 pm

Join us in conversation with John Wood, Chatbot Product Owner at Spark NZ. We’ll discuss how the business has transitioned more than 70% of customer contact to digital channels, resulting in improved customer satisfaction and 25% lower costs.

We’ll also be exploring Spark’s newest and most exciting adventures into support for customer contact through emerging channels like Facebook Messenger, WhatsApp and Apple business chat.

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Event Fast Facts

Event Details:

September 16
1:00 pm - 1:45 pm
Events Category:
Events Tags:
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Target Audience:
Reporting & Analytics, Automation/AI, ICT/Technology
Total DURATION of the Event:
45 Minutes
Total number of SESSIONS:
LENGTH of each session:
45 Minutes

Venue for the Event


Event Organiser

+61 3 9093 0815
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