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Dealing with Difficult Customers
February 6 @ 1:00 pm - 3:30 pm$50
Dealing with difficult customers is a thread that binds us all.
The ability to deal with them well is a game-changer for most organisations and a complaint turned into a happy customer is the ultimate advocate for your business.
This panel discussion includes;
- specialists in customer contact and complaints from Horizon Power, who have reduced their Ombudsman complaints by 70% in the last 12 months;
- Department of Communities a multi Auscontact Excellence Award winner who serves one of the most complex stakeholder groups in WA;
- and atWork Australia, who support everyday Australians in securing a job. We take being good at what we do very seriously – our contact centre prides itself on using effective communication skills to support conflict resolution whilst helping a diverse and vulnerable clientele in their journey to finding work.
Please join us for a panel discussion, Q&A and some refreshments for the opportunity to share some ideas and maybe just stumble across the magic solution for dealing with your most challenging customers!
Light refreshments will be served
Auscontact members save 50%