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May 8, 2021
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Delivered online
Auscontact Association Sponsored Event

Delivering rich insights into CX

May 05, 2021 12:00 pm - 1:00 pm

Nothing can tell you more about your business than analysing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness.

Increasing numbers of organisations want to tap into these insights in real-time to help deliver better service, improve compliance, and enhance agent experience.

In this webinar, Verint and Jabra will take you through the advantages of technology working together with the use of speech analytics solutions and how the best quality audio will help improve these results.

Join us to gain insights in:

  • The increasing Engagement Capacity gap; what is it and how to bridge this gap
  • How to provide agent guidance and consistency in the customer experience
  • Drive efficiencies and protect revenue churn
  • Delivering insights to deliver coaching on the go
  • The importance of delivering clear, quality audio to improve results

 

Sponsors:

Verint & Jabra

Speakers:

  • Fiona Keough – Chief Executive Officer, Auscontact Association
  • David Piggott – Managing Director ANZ, Jabra
  • Kate Zawerucha – Customer Analytics & CX Practice Lead, Verint

 

Industry Suppliers

 

 

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Event Fast Facts

Event Details:

Date:
May 5
Time:
12:00 pm - 1:00 pm
Cost:
Free
Events Category:
Website:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, Quality Assurance, Reporting & Analytics, Automation/AI, ICT/Technology, CX Professionals
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
1
LENGTH of each session:
1 Hour

Venue for the Event

Virtual/Online

Event Organiser

Auscontact
Phone:
1800 025 727
View Organizer Website

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