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Delivering rich insights into CX
Nothing can tell you more about your business than analysing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness.
Increasing numbers of organisations want to tap into these insights in real-time to help deliver better service, improve compliance, and enhance agent experience.
In this webinar, Verint and Jabra will take you through the advantages of technology working together with the use of speech analytics solutions and how the best quality audio will help improve these results.
Join us to gain insights in:
- The increasing Engagement Capacity gap; what is it and how to bridge this gap
- How to provide agent guidance and consistency in the customer experience
- Drive efficiencies and protect revenue churn
- Delivering insights to deliver coaching on the go
- The importance of delivering clear, quality audio to improve results
Verint & Jabra
- Fiona Keough – Chief Executive Officer, Auscontact Association
- David Piggott – Managing Director ANZ, Jabra
- Kate Zawerucha – Customer Analytics & CX Practice Lead, Verint
- Search for industry suppliers of Reporting and Analytics solutions for CX & Contact Centres >
- Search for industry suppliers of headsets >
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