May 18, 2019

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Digital Government and Customer Experience Series 2018

August 21, 2018 @ 8:40 am - 1:30 pm

Public Sector Network Contact Centre Series 2018

Digital Government and Customer Experience Series 2018 

The Australian Public Sector is under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age.

The Digital Government and Customer Experience Series 2018 will investigate Australia’s digital transformation journey so far, success stories, current projects and the agenda going forward. Attendees will discuss the most effective ways of identifying which processes to digitise, best practice development and design strategies, prototype testing, feedback loops and project rollouts. Attend this series to understand how to put users at the core, design lean and easy processes and utilise the latest technology to aid the digital transformation of your agency.

Why attend:

  • Collaborate with your peers on best practice digital service delivery
  • Learn how to run a successful rapid test and deploy trials to understand if your system will work
  • Transitioning to a digital culture and mindset to foster innovation and collaboration
  • Use digital to make government services increasingly citizen-centric
  • Achieving more accessible, interactive and transparent service offerings
  • Network and benchmark with your peers from across the state and country

You will hear from companies and government departments such as:

VicRoads, Australian Taxation Office (ATO), Department Of Environment, Land, Water And Planning, Department Of Premier And Cabinet, State Revenue Office, Supreme Court Of Victoria, Department Of Justice And Regulation, EHealth NSW, Service NSW, NSW Department Of Finance, Services And Innovation, AUSTRAC, Transport For NSW, Office Of The Australian Information Commissioner, Department Of Internal Affairs, New Zealand, Stats NZ, New Zealand Transport Agency, Ministry Of Justice, Inland Revenue New Zealand, Far North District Council, WA Country Health Service, Department Of Transport, ACT Government, National Archives Of Australia, Queensland Shared Services, Department Of Housing And Public Works, Public Safety Business Agency, Department Of Transport And Main Roads, E-Health Queensland, WorkCover Queensland, Investment Attraction South Australia, Australian Financial Security Authority, Environment Protection Authority, Department Of The Premier And Cabinet.

Download the full agenda here: https://events.publicsectornetwork.com.au/wp-content/uploads/2018/04/Public-Sector-Network-Digital-Government-CX-Series-2018-Program-v1-4.pdf

Special Offer:

Quote CXC50 when you register for 50% off your tickets as a CX Central member (available to Government employees only)

Digital Government and Customer Experience Series 2018



August 21, 2018
8:40 am - 1:30 pm
Event Category:


Public Sector Network
+612 9008 7676


Suitable for:
Managers, Executives, IT/Technology roles
Start Time
4-6 Hours