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Effortless CX Strategies that Help Outperform Brands and the Competition
August 18 @ 12:00 pm - 1:00 pmFree
auAre you planning 2021 activities using pre-pandemic strategies? If outperforming the competition is your goal, customer and employee experience needs to be a priority in a digitally transformed economy.
Break out of yesterday’s contact centre mindset and attend our webinar to learn how the world’s leading organisations have leveraged AI, automation, gamification, and work-at-home technology, to lead their competitors.
Watch and listen to this webinar to learn:
- How to digitise employee experience to attract, support and train motivated individuals – on-site and @home
- Employing gamification to drive an added focus on more strategic outcomes of contact centre migrating away from traditional measures
- Utilising technology and self-service techniques within the contact centre to deliver an effortless customer experience
- How the insights and solutions from the frontline are driving technology solutions that benefit the customer while reducing cost
Join Fiona Keough, CEO of Auscontact and Arthur Nowak, Senior Vice President, Asia Pacific Operations at TTEC on this webinar.
Arthur oversees operational delivery and is responsible for business development of the Asia Pacific portfolio and full operational responsibility and growth of the Indian footprint.
Currently, the portfolio of responsibility includes 30 different client relationships from the telecommunications, financial services, travel, e-commerce, and retail industry verticals supported by over 10,500 employees in the Philippines, India, Australia, and New Zealand.
In his current capacity, Arthur also serves as resident agent and President of TTEC Customer Care Management – Philippine Branch
During his 20-year tenure, Arthur has served in key roles launching and growing strategic business relationships.
Arthur is a proven leader able to effectively launch, integrate, and manage the customer experience of our clients and provide thought leadership, innovation, and analytics on enhancing the servicing model to drive industry-leading net-promoter scores for our partners.
In this regard, he has a strong history delivering solutions to enhance service delivery operations, enable innovative customer experience technologies, and exceed acquisition, growth, and retention targets for our clients.
Arthur leads a global initiative of TTEC, known as CultureCX.
This is the modernisation and digitisation of the employee experience to create a motivating and engaging environment for our employees that empowers our frontline teams to have strategic engagement with clients to solve observed and frequent customer friction points as observed from a contact centre perspective.
It is the foundation of EXDX = CX, where the employee experience powered by digital solutions and digital experiences drive exponential returns in the customer experience.
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