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April 14, 2021
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Delivered online
Auscontact Association industry event

Empowering call centre agents with roster flexibility

Mar 31, 2021 1:00 pm - 2:00 pm

Handing the rostering to agents – what happens when contact centre staff manage their own rosters?

Contact Centres are traditionally highly structured and planned working environments that can impact the employee experience.

With this in mind, IAG has created an innovative new app that is designed to offer employees autonomy and workforce flexibility with the click of a button.

Auscontact would like to invite you to learn more about IAG’s innovative approach to call centre schedule management at an online showcase on Wednesday 31 March!

Learn from Tim Buzza former Manager Workplace Innovation, IAG on how this was achieved.

 

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Event Fast Facts

Event Details:

Date:
March 31
Time:
1:00 pm - 2:00 pm
Cost:
Free
Events Category:
Website:
View Website →
Target Audience:
Team Leaders, Contact Centre Managers, WFM/WFO
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
1
LENGTH of each session:
1 Hour

Venue for the Event

Virtual/Online

Event Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

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