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Empowering call centre agents with roster flexibility
Handing the rostering to agents – what happens when contact centre staff manage their own rosters?
Contact Centres are traditionally highly structured and planned working environments that can impact the employee experience.
With this in mind, IAG has created an innovative new app that is designed to offer employees autonomy and workforce flexibility with the click of a button.
Auscontact would like to invite you to learn more about IAG’s innovative approach to call centre schedule management at an online showcase on Wednesday 31 March!
Learn from Tim Buzza former Manager Workplace Innovation, IAG on how this was achieved.
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