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Engaging Voice in Communication

October 31, 2019 @ 7:30 am - 9:00 am


Voice tonality is all about how we use our voice tone in communication. It impacts customer experience and staff well-being.

The way we speak and interact with each other, our clients and customers always create perceptions of our ability to be trusted and the level of our experience, expertise and authority.

No one really knows what they sound like when they speak. There is minimal training on this subject. The voice on telephone and in the office is the most crucial aspect in all communication and experience.

The way you use your voice impacts on fatigue and strain which can cause your people to feel unwell, lacking energy and can result in absenteeism.

What you will get from this presentation:

  • What causes stress and fatigue for team members using their voice constantly.
  • The occupational risk and critical aspect of staff wellbeing
  • Voice technique and strategies for improving speaking tonality
  • How to empower your people to use their voice with greater control and to successfully engage customers
  • How to build deeper engagement and more successful customer experiences through voice communication

Light breakfast will be provided.


$50 for Auscontact members, $90 for non-members

Guest Speaker: Maria Pellicano

Maria is known as a voice, life and business coach, public speaker, trainer, singer and author.

For the past 20 years Maria has specialised in psychology, psychometric assessment, emotional intelligence, mindfulness meditation and voice technique for both speaking and singing.

Maria coaches professionals and organisations, to raise mindful self awareness, receive feedback, increase interpersonal skills and become dynamic speakers who can deeply engage with others.

She has developed a 3-step model: of aligning mindset, message and voice for powerful influential communication I deliver corporate workshops and private coaching to executives and leaders. Maria has authored, “The Art Of Powerful Communication: The book achieved best seller status in seven Amazon categories. She is also the founder of Melbourne based SingOut Singing and Performance School and “Harness your voice”.

Maria’s passion for empowering the human voice comes from the pain of watching disempowered people with great ideas and unique messages not be able to freely express themselves for the fear of not belonging. The work Maria does helps people have freedom of expression, develop powerful, authentic communication and maintain strong relationships. She has worked with both corporate, small businesses, internationally and nationally. Her clients have included Trivago, AGL, financial institutions and non-profits.


October 31, 2019
7:30 am - 9:00 am
Event Category:
Booking Website/URL:


1800 025 727


Suitable for:
Agents, Emerging/Future Leaders, Team Leaders, Managers
Start Time
1 to 3 Hours


ANZ Melbourne
Core B, Ground Level, 833 Collins St
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