March 18, 2019

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GRIST Top 10 Sales Contact Centres

March 27 @ 11:00 am - 12:00 pm

Grist Consulting Australia events

Now in it’s 7th year, GRIST’s Top 10 sales contact centres study showcases which companies run the most engaging, compelling and consistent sales contact centre teams.

The data we collate is based on the analysis of hundreds of inbound sales conversations against GRIST’s framework of over 60 micro-behaviours.

The 2019 Top 10 ranking is measured against the performance of 75 contact centres across banking (split by credit cards, home loans, savings), energy, health insurance, general insurance, logistics, telecommunications and superannuation.

We’ll share what the top-performing sales teams and industries do differently – including insights that you can take back to any sales role and incorporate straight away for improved results.

We’ll also shine the spotlight on ethical selling – showcasing the conversation micro-behaviours that will delight customers, shareholders and the regulator alike.

Looking forward to sharing insights and ideas with you!


March 27
11:00 am - 12:00 pm
Event Category:


Suitable for:
Agents, Emerging/Future Leaders, Team Leaders, Managers, Executives, Workforce Optimisation roles, Learning & Development roles, Quality Assurance Roles
Start Time
Under 1 Hour