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How to win the CX Battle (QLD)
August 30 @ 9:00 am - 11:30 am$80
Despite the ongoing digital evolution and the related uncertainties that come with it, one thing is certain: customer experience (CX) remains the key differentiator between leading organisations and their competitors.
But the proliferation of artificial intelligence (AI), the Internet of Things (IoT) and other tech trends alike prompts a critical question: how do you modernise, simplify and automate CX to become a leader?
Join Auscontact, CEO Fiona Keough at this roundtable where Verint & Avaya will team together with their customers to provide strategic guidance, and case studies, on how your organisation can transform its CX offering.
We will explore key components such as customer context, knowledge management and processes, and analyse exceptional customer engagement models from around the world.
Note: Attendance at this event is limited to practitioners only.
Auscontact members receive a 50% discount.