February 26, 2020

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Innovation Mindset

February 27 @ 9:00 am - 4:00 pm


Disruption is happening, and it’s not slowing down. It’s our ability to respond to the changing demands of our customers, our staff and our market that will set us apart from the competition. This requires an innovation culture.

This full-day interactive workshop will introduce your team to the principles of innovation, and teach them practical techniques that can be used with teams large or small to embed an innovation culture that will set your business up for success!

What you’ll learn:

  • The key concepts of innovation
  • The Innovation process
  • Techniques to drive innovative thinking
  • Tips to embed innovation in your team



“Frances presented a fantastic talk on dealing with disruption to a group of business owners. The audience was very engaged, asked questions and departed the event energised and with a new outlook. Frances is an excellent speaker, putting across the message clearly and concisely such that the audience is able to grasp it very quickly” – John Wheelan, Inner West Council

Frances Quinn is an award-winning CEO & Founder, an experienced speaker, facilitator and mentor, and a passionate customer contact expert.

Frances Quinn is a Guest Author on CX Central

Starting from humble beginnings – leaving school and home at 16 to make her way in the world, Frances forged a successful career path for herself, quickly climbing the corporate ladder and gathering a strong reputation for excellence along the way.

After 20 years in the corporate world, Frances set out on her next adventure as an entrepreneur and business owner, applying her versatile set of skills to building a successful high-growth consulting firm in the customer contact space.

Frances’ passion and expertise lies in creating customer loyalty, driving operational efficiency and excellence, and implementing successful and sticky change in organisations large and small. She has worked with large global brands and startups alike, including Medicare, Lifeline, Teachers Mutual Bank, City of Melbourne and Sunsuper.

Frances brings warmth, fun, humour and authenticity to her presentations and workshops, eliciting high engagement and participation from audiences of all sizes.


February 27
9:00 am - 4:00 pm
Event Category:
Booking Website/URL:


Auscontact National head office
Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
1800 025 727


1800 025 727


Suitable for:
Managers, Executives
Start Time
All day

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central