March 26, 2020

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Innovative scheduling at IAG

March 11 @ 2:00 pm - 4:30 pm


What happens when contact centre staff manage their own rosters?

Contact centres are traditionally highly structured and planned working environments which can impact the employee experience.

With this in mind, IAG has introduced new workplace flexibility options and created an innovative new app that is designed to offer employees autonomy and workforce flexibility with the click of a button.

The NSW State Committee, would like to invite you to learn more about IAG’s innovative approach to contact centre management and flexible working with an interactive session hosted at their Sydney office.

Attendees will hear from Workplace Innovator, Tim Buzza about their journey to workplace flexibility.

IAG is Australia’s largest general insurance company including brands such as NRMA Insurance, CGU, WFI, SGIO and SGIC.

IAG offers a range of flexible working options for employees as part of its ‘MyFlex’ program which looks at flexibility in terms of time, annual leave, where people work and how people work. This includes options such as part-time, job sharing, variable hours, working from home and compressed working weeks.

IAG recently introduced the Switch app as part of this exciting way of working.

Switch is an app that allows contact centre employees to manage shift changes online without having to seek manager approval, giving them greater workforce flexibility.

IAG is excited to invite Auscontact Members to a session that will explore the innovative Switch app software, their Work From Home (WFH) contact centre environment as well as some of the lessons they have learned as they continue along their workplace flexibility journey.

Don’t miss this opportunity to learn more about how you can begin to create a cultural shift that will change the way you and your teams think about and incorporate flexibility at work.


Auscontact members $50, non members $90


March 11
2:00 pm - 4:30 pm
Event Category:
Booking Website/URL:


Tower Two, 201 Sussex Street
Sydney,New South Wales2000Australia
+ Google Map


1800 025 727


Suitable for:
Managers, Workforce Optimisation roles
Start Time
1 to 3 Hours

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