March 1, 2021
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Auscontact Association Sponsored Event

Intelligent Automation for the Contact Centre

Dec 15, 2020 12:00 pm - 1:00 pm

The typical contact centre agent has to access data from at least three systems and applications. It’s not surprising then that agents spend up to 80% of a customer call looking up or entering data.

According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions including contact centres.

Forward-thinking enterprises have already discovered that front-office RPA solutions are key to greater operational efficiency, faster sales-process completion, and world-class customer service. But before you can realise these benefits, you’ll need to help your sales and support teams become more productive.

How? By giving each human a digital assistant who can take care of the data entry and retrieval work. That makes a better customer experience as easy as saying “Automation Anywhere, show me my customer.”

Join this webinar to discover:

  • How Intelligent Automation can boost performance cost-effectively — improving average call handle times, response times and first call resolution rates
  • How to deliver a better experience for corporate customers, their customers, and your employees — automating manual tasks to accelerate and enhance customer support
  • The power of AARI (Automation Anywhere Robotic Interface) — the latest smart digital assistant designed for a new era of work that brings together the consumer experience with bots, applications and agents


Cost: Free

Sponsoring Vendor: Automation Anywhere

Find suppliers of automation software, artificial intelligence and more on the CX Industry Business Directory >

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Event Fast Facts

Event Details:

December 15, 2020
12:00 pm - 1:00 pm
Events Category:
View Website →
Target Audience:
Automation/AI, ICT/Technology
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

1800 025 727

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