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Intelligent Automation for the Contact Centre
The typical contact centre agent has to access data from at least three systems and applications. It’s not surprising then that agents spend up to 80% of a customer call looking up or entering data.
According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions including contact centres.
Forward-thinking enterprises have already discovered that front-office RPA solutions are key to greater operational efficiency, faster sales-process completion, and world-class customer service. But before you can realise these benefits, you’ll need to help your sales and support teams become more productive.
How? By giving each human a digital assistant who can take care of the data entry and retrieval work. That makes a better customer experience as easy as saying “Automation Anywhere, show me my customer.”
Join this webinar to discover:
- How Intelligent Automation can boost performance cost-effectively — improving average call handle times, response times and first call resolution rates
- How to deliver a better experience for corporate customers, their customers, and your employees — automating manual tasks to accelerate and enhance customer support
- The power of AARI (Automation Anywhere Robotic Interface) — the latest smart digital assistant designed for a new era of work that brings together the consumer experience with bots, applications and agents
Sponsoring Vendor: Automation Anywhere
Find suppliers of automation software, artificial intelligence and more on the CX Industry Business Directory >
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