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Introduction to Contact Centre Management (July 2021)
Have you got some talented contact centre agents that are ready to take the next step? Some existing Team Leaders that are looking to learn more about contact centre management?
Our Introduction to Contact Centre Management July 2021 course is designed to prepare frontline agents and/or Team Leaders for a management role within a contact centre environment.
Facilitated by local contact centre industry expert Justin Tippett, the course is designed to excite, inform and educate future leaders of our industry on the career opportunities, current trends and challenges ahead for the contact centre industry whilst equipping them with the fundamental skills and awareness that are applicable to all contact centres globally that they will need for success.
Across 7 different modules, students will learn the basic principles of contact centre management that apply regardless of the size, location or industry type of your contact centre.
The skills and knowledge can be applied instantly and will deliver an immediate impact to both their personal development and the performance of your contact centre operations!
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