January 18, 2022
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Introduction to Contact Centre Management

Nov 24, 2021 (1:00 PM) - Nov 25, 2021 (5:00 PM)

Introduction to Contact Centre Management November 2021 Workshop 

Have you got some talented contact centre agents that are ready to take the next step? Some existing Team Leaders that are looking to learn more about contact centre management? An existing manager who has never received any formal contact centre management training?

The Introduction to Contact Centre Management November 2021 course is designed to equip existing/future Team Leaders or managers within a contact centre environment with the fundamental skills that are applicable to all contact centres globally that they will need for success.

Across 6 different modules, students will learn the basic principles of contact centre management that apply regardless of the size, location or industry type of your contact centre.

The skills and knowledge can be applied instantly and will deliver an immediate impact on both their personal development and the performance of your contact centre operations!

Dates and Times

This Introduction to Contact Centre Management September 2021 online course is being held via ZOOM on the following dates:

  • Session One – Wednesday 24th November 2021 13:00 to 17:00 AEST (Melbourne, VIC)
  • Session Two – Thursday 25th November 2021 13:00 to 17:00 AEST (Melbourne, VIC)

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Event Fast Facts

Event Details:

Start:
November 24, 2021 @ 1:00 pm
End:
November 25, 2021 @ 5:00 pm
Cost:
$497
Events Category:
Website:
View Website →
Target Audience:
Emerging/Future Leaders, Team Leaders
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
2
LENGTH of each session:
4 Hours

Venue for the Event

Virtual/Online

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
View Event Organiser Website

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