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Take your customer experience to the next level
Hear from Tabcorp how to take customer experience to the next level!
In this Jabra Free webinar, it’s all about Tabcorp!
Tabcorp is a world-class diversified gambling entertainment group, based in Australia, and employing more than 5,000 people.
Tabcorp operates three market-leading businesses across digital and retail channels including Lotteries and Keno, Wagering and Media, as well as Gaming Services.
2020 saw rapid change in the contact centre industry, during which time Tabcorp commenced a significant upgrade to the Tabcorp Contact Centre technology and infrastructure which included;
- Building a new Contact Centre
- Customer and agent experience refinement
- Managing during COVID with increased staffing & safety measures implemented
- Building people and process capability
- Introduction of a VIP Priority phone channel providing single point resolution for Very High-Value Customers
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